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AI Is Transforming HR Departments

Jan 21, 2020 12:41:23 PM

By:  HR Technologist: Dec 27th, 2019

Artificial Intelligence in Human Resource Management seems inevitable. However, there are some concerns, such as the time and resources required to implement AI, and the limitations it poses in communicating important variables like company culture and so on, writes  Frank Hamilton Freelance writer.

Artificial Intelligence (AI) has earned its place in the world of business and does not look to be backing out anytime soon. The revolutionary tech has brought about game-changing developments that have thickened the margin lines, especially in the discipline of Human Resource Management (HR).

Giving its knack for accuracy and its effectiveness with time, the future for Artificial Intelligence in Human Resource Management seems inevitable. However, there are some concerns, such as the time and resources required to implement AI, and the limitations it poses in communicating important variables like company culture and so on.

There are several benefits as well as disadvantages of implementing Artificial Intelligence in Human Resource Management. The topic has generated debate in recent years; who have been the primary benefactors, and who has not been so happy with the development?However, for companies that are considering whether or not to implement Artificial Intelligence for their Human Resource Department, it is essential to take into consideration your company's goals because this will significantly influence the decision reached.

Pros and Cons of Artificial Intelligence

Here we will discuss the key areas that concern Artificial Intelligence with respect to Human Resource Management.

Employee Hiring

A company, being a team is only as efficient as its weakest member. However, searching for the first-class talent that meets the all-round demands of your organization is never an easy task. However, with the proficiency and time management effectiveness of Artificial Intelligence through Digital Hiring Technology, this can quickly become a simple process. However, this remedy does come with its own pitfalls.

  • Pros: Implementing Artificial intelligence in the employee hiring process rules out the issue of human bias. Unlike the human nature that is prone to a degree of bias during employee hiring, Artificial Intelligence can seamlessly sort out, screen, and delegate qualified candidates to appropriate roles within the organization in little or no time without the problem of human bias.
     
  • Cons: Although Artificial Intelligence can do a clean job at recruiting without human bias, they may not be able to weigh and implement important variables such as company culture and similar company values during decision making.

Also, as Artificial Intelligence systems are designed to learn from the user, an AI system can also "learn" to be biased. There was a case study of Amazon's AI system favoring male candidates over female candidates; hence, the company had to put it away and resort for better digital hiring solutions.

Employee-Engagement

Clear communication is a necessity, especially for larger companies. Success in this area helps a company to optimize its performance objectives and grow towards the company ideal.

  • Pros: the process of employee engagement can be automated through Artificial Intelligence. The system can perform intelligent surveys and gather feedback in real-time. AI can also perform Personalized Internal Communication directly with employees instead of the traditional issuing of survey sheets; Artificial intelligence can provide the management with an all in one and detailed picture of the various challenges each employee is facing at work.
     
  • Cons: there may still be a need for human interaction as the system may not completely exhaust all the challenges faced by each individual.

Learning and Staff Development

One of the major responsibilities of the Human Resource Management department is Staff Development; in terms of educating them on the new programs, new procedures, tools, and so on, associated with their role in the organization. Artificial Intelligence, like an Effective Learning Management System, can be instrumental in smoothening the process and progress of learning for all employees.

  • Pros – through eLearning, Artificial Intelligence can be used to educate staff rapidly and effectively. The system can also monitor and evaluate each employee's performance to ensure that no employee is declining in the learning process so that the team completes each phase together and on time.
     
  • Cons – this process may further dwindle human connection, which is vital for staff, especially if they're working as a team.
     

Automated FAQs

Human Resource Department is usually faced with the responsibility of responding to the same or similar queries all the time. For instance, queries concerning Paycheck, Holidays, and such are all duties of the Human Resource department; the loop can become dull and time-wasting. AI can be programmed to handle these FAQs.

  • Pros: Artificial Intelligence can be automated to attend to frequently asked questions, thereby saving a lot of time. Chatbots and virtual assistants are the most popular solutions for cases of this nature. They help leverage time and can be depended upon to answer all the time accurately.
     
  • Cons: it has become well known that chatbots can easily get hacked. This ultimately compromises the security of any sensitive information given by an employee, and can also become an avenue for unforeseen cyber attacks.

Human Capital Management

Finding and recruiting top-notch talent is only one part of the job. Afterward, employees need to be followed up, natured, and given adequate assistance so that they grow individually and within the organization.

If an employee does not feel like they are making headway both in their careers and personal lives, then there is a considerable chance that they will choose another profession. Artificial Intelligence can be automated to assist the Human Resource department in ensuring that employees grow persistently both individually and in their careers.

  • Pros – Artificial Intelligence through Automated Employee Surveys can assist Human Resource departments in ascertaining how well each staff is doing based on their performance in an individual set of tasks that define their roles in the company. This can be achieved through automated performance analysis. This will help to direct employee's career paths and optimize the working force in the company.
     
  • Cons – the system can get hacked and risk losing sensitive data.


Conclusion

There are several practical applications of Artificial Intelligence with respect to Human Resource Management. In fact, artificial intelligence can be automated to assist hand in hand with the human resource management department throughout the employee lifecycle. However, there are also downsides that could cause fatal problems if the system is not programmed or managed correctly. The subject of Artificial Intelligence is far from complete; as with any other profitable business decision, it is a risk that should be taken with adequate consideration.

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