Benefit Implementation Specialist
|Proliant is seeking a Benefit Implementation Specialist to join our team in Naperville, IL.
Proliant is the trusted payroll and workforce solutions provider for companies nationwide. With around 4500 clients in all 50 states, and 10 processing centers across the country, we focus on our client’s needs directly. We deliver a fully integrated suite comprised of payroll, human resources, time and labor, benefits administration, and much more!
The Benefit Implementation Specialist is responsible for implementing client benefits into Bswift and effectively integrating employee data and deductions to Proliant Payroll.
The position requires personnel to exercise judgement and act in a consultative manner with clients to ensure the clients understands the services and our system as well as the impact of the settings they request. Able to work both independently as well as within a team environment. Keen attention to detail is a must. Open to sharing and suggesting process and procedure improvements.
Analyze, define, create and test the processes to populate and maintain client data in the bswift system.
Subject matter expert in bswift data needs: initial data conversion, configuration, writing data maps, ongoing data processes and automated audit processes to verify and maintain data integrity
Provide training for clients on how to use the system
Prepare employee and employer communication documents on how to enroll on our state-of-the-art system
Build client sites (including: full implementation of benefit plan rules, details, rates, text and documents)
Test client sites to ensure proper functionality and quality
Triage client tickets and/or questions (email and voicemail) and provide next response time
Audit system data from various sources, produce reports providing summary and details surrounding the audits
Responsible for the creation of benefit plans in the Bswift software for all clients
Communicate internally and externally with brokers and co-workers to obtain plan design details
Partner with other service product lines to ensure system synergies
Ensure that the system is configured to the clients expectations
Create and maintain excel spreadsheets to load benefit elections and dependent information into the system
Ensure the success of integration between the Bswift systems and Proliant payroll system
Assist internal and external clients with needs, requests, and problems in a timely manner
Communicate with all necessary parties to ensure accuracy of all appropriate data
Work to understand new department processes, procedures and/or programs
Supports internal employee questions and act as mentor for less experienced employees
Ensure all internal controls and procedures are followed for accuracy
Conduct effective Welcome Calls with client and applicable team members.
Create Implementation timeline
Coordinate communication with key personnel and departments throughout the entire implementation process.
Excel in Customer Service
Other job duties as assigned
3 years of experience in Bswift software
Customer Service Experience
Proficient with Microsoft Excel and its functionality
This is an excellent opportunity to in with a growing, respected company that believes in promotion from within. We offer a great work environment and great location! Benefits include Medical, Dental, Life, Short-term Disability, Long-term Disability, Flexible Spending Accounts, Paid time off, supplemental programs, and much more!