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The Benefits of Creating a Memorable Employee Experience

Jul 25, 2019 10:45:00 AM

A Brief from HR Dive

Creating a positive employee experience is one of the top three priorities for business leaders in 2019, according to a new report by Ceridian, Consumerizing the Employee Experience: The Business Value of Experience. Citing research in Harvard Business Review, the report noted that companies that invest massively in employee experience had seen many benefits, including:

  • 28 times more likely to be included on Fast Company's list of Most Innovative Companies
  • 11.5 times more likely to be included on Glassdoor's list of Best Places to Work
  • 2.1 times more likely to be included on Forbes' list of the World's Most Innovative Companies

Some ways HR teams are leveraging employee experience to attract top candidates include:

  • Providing on-demand pay and daily pay options and personalizing benefits
  • Treating employees with the same attentiveness as customers and soliciting continuous feedback from them
  • Making HR services and technology easily accessible to support a more mobile workforce
The report recommends that you should treat employees like everyday consumers and that organizations reassess HR tools to stand out from the competition. The report quotes Josh Bersin, president and founder of Bersin & Associates, an industry research and advisory company, who described employee experience as a mindset, not just a program.

Industry Insights

An ExecuSearch Group's report released in January supports a Ceridian study's findings that a positive employee experience will be a top priority for employers in 2019. The report also contends that experience will drive business success this year.

Technology is central to ensuring a positive employee experience thanks to its capacity to personalize the experience for people. Tools like artificial intelligence, machine learning, and chatbots, allows HR technology to enhance employee experience through performance and feedback tools, training, and self-service access to payroll, wellness & benefits.

Personalization can assist in bringing about meaningful work, which is a crucial part of employee engagement. "Professionals consider their careers an integral part of their lives and they expect their jobs to provide meaning," Edward Fleischman (The ExecuSearch Group's CEO) previously said in a statement regarding the Hiring Outlook report.

But employers still have a lot of work ahead of them in creating more positive employee experience. According to an Alight Solutions study released earlier this year, most employees said they don't feel positive about their experience. Some experts say that engagement starts even earlier in the recruiting process and continues throughout an employee's tenure.

Creating a positive employee experience is one of the top priorities for us at Proliant. We have been working diligently to ensure that our Glassdoor rankings are consistently over 4.2. Currently, they sit steady at 4.3. We achieve this by using the same People Tools we provide to our customers. Tools that help us find good employees, onboard them, and of course, retain and manage their career development.

To learn more about how we can help you pick the right People Tools for your business, schedule a demo today.

About Proliant

Proliant puts the human in human resources. We provide a fully integrated, cloud-based HCM solution that simplifies payroll and HR processes. The company serves small to large clients in multiple industries in all 50 states and is committed to providing the highest quality customer service in the industry.

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